Run like it is ours.

Remote Performance runs everything that can be done from a screen and leaves the physical work to your local contact. It does not include on-site emergency response, routine property visits, supply delivery and restocking, lockout visits, handyman labor, trash and snow, waiting on site for vendors, in-person guest support or inspections beyond an optional paid visit. You name a local contact for physical response, such as your cleaner, a handyman, a neighbor or a home-watch service, or we establish one with you during setup. When a visit from us is the right answer, it is $95 per visit, agreed in advance. If you would rather we run the local operation too, that is Full-Service.

The difference buys the local operation. With Full-Service we establish and manage the cleaner and vendor bench, coordinate emergency dispatch and maintenance, oversee supplies and restocking, run quarterly quality inspections, manage local access and handle in-person troubleshooting through our field network. With Remote Performance that layer stays with you and your local contact. Both are real options, and the right one depends on whether you have someone local you trust. Complex homes, such as those with a pool, a hot tub, a dock or 6 or more bedrooms, are quoted individually in the Fit Review.

The guest gets a fast answer, and a person behind it. Hospitable automations handle the common questions on the spot, such as the door code, the wifi or the checkout time, and anything that needs judgment goes to Kyle or Angelica, not a call center. If the problem is physical, a lockout or a leak, your named local contact responds under Remote Performance, and under Full-Service we dispatch from the cleaner and vendor bench we manage for you. Every exchange is logged in Hospitable, so you can read it later. We are a small team, and we built the system so the guest never feels that.

Every night on your calendar is repriced daily with PriceLabs, using demand, season, lead time, day of week and local events, and we review and adjust the model ourselves. Minimum rates, minimum stays and gap rules are set for your home so the automation works inside limits we agree with you. New England is seasonal, with summer on the coast and the lakes, foliage in the fall and ski season in the mountains, and the model is tuned to your market's calendar. Static pricing is the most common reason a good home underearns. You see the results on your monthly statement and in our quarterly performance recommendations.

With Remote Performance, your own cleaner does the work and we coordinate every turnover through Turno, with a checklist for each one. With Full-Service, we recruit, manage and quality-control the cleaning and vendor bench ourselves, and we run quarterly quality inspections. Cleaners are scheduled automatically from the booking calendar, so a same-day turnover does not depend on someone remembering to text. Guest cleaning fees pass straight through to the cleaner; we do not take a percentage of them. If a clean falls short, we sort it out with the guest and the cleaner, not with you.

You get a monthly owner statement from Hospitable that reads like a statement, not a spreadsheet: bookings, revenue, fees, pass-through costs and your net. Every quarter we add performance recommendations: what we changed, what we would change next and why. You can also see the live calendar and reservations at any time, because the listing is in your account. Expenses over $75 appear with the approval you gave them. If a number on the statement is unclear, one of us explains it, not a help desk.