Switching managers
When the manager stopped feeling local
Owners call us after their national brand changed hands and the local team they trusted turned over. If that is your experience, here is what switching actually involves: one accountable team, published fee ranges and a transition plan that respects your current notice terms.
Who this is for
If any of these sound familiar
- Your point of contact has changed more than once, and the new one does not know your home.
- Guest issues go to a call center, and you hear about them from the review.
- The fee was one number when you signed and several numbers now.
- Pricing has not moved with the season, and your calendar shows it.
- You want a named person who answers, and the listing back in your own hands.
If things are working where you are, keep what works. If they are not, read on.
What transfers
What transfers, and what does not
It depends on one question: whose account is the listing in? We check this first on the takeover call, because it changes the plan.
Comes with you
- The home, and the smart lock hardware you bought.
- The cleaner and vendors you want to keep. We fold them into our systems.
- Your listing, with its reviews, photos and calendar, if the listing is in your account.
- Bookings already on the calendar, handled as part of the plan.
- Your registration, tax accounts and permits, which we review and bring current.
Does not transfer
- A listing held in the franchise's own account, and the reviews attached to it. Reviews belong to the listing. In that case we build your listing fresh, in your account, with a pricing model from day one.
- Photos the franchise owns. We use the photos you own, or schedule new photography as part of launch.
- The franchise's pricing settings, automations and messaging templates. Ours replace them.
- The franchise's vendor relationships and internal notes. We rebuild what matters with your input.
We never advise breaking a contract. Read your current agreement for notice terms and fees, and send us the relevant pages before the call.
The transition
The 30-day transition, in outline
A typical shape, not a promise. Your plan is written around your notice period and the handover of the listing, and it carries real dates once we have both.
Week 1
Takeover call and the read
A 30-minute call. We read your current agreement's notice terms with you, confirm whose account the listing is in, review the home's registration and insurance status, and set the fit: Remote Performance or Full-Service. You give notice when the terms say you can.
Week 2
Agreement and setup
Our agreement and the setup fee, then access: co-host access to your listing, the smart lock, the cleaner and vendor details, the house manual. Nothing material happens before the agreement is signed and the fee clears.
Week 3
The build
Pricing model in PriceLabs, guest messaging and automations in Hospitable, turnover schedule in Turno, listing review or rebuild, registration and tax configuration checked. Bookings already on the calendar are mapped and assigned.
Week 4
Switch and first statement cycle
On the handover date the old manager's access ends and ours begins, the calendar and pricing go live under our model, and the next monthly owner statement comes from Hospitable.
Timing depends on your notice terms and on how the platform hands over co-host access. We tell you where the plan is tight before you sign.
What it costs
What a takeover costs
Taking over an existing listing is a one-time setup fee of $1,500 with Remote Performance or $2,000 with Full-Service, due at signing. After that the fee is the same as for any home we run: from 20 percent of net host revenue for Remote Performance and from 25 percent for Full-Service. If the listing has to be rebuilt because the franchise holds it in its own account, we say so on the call and quote the new-launch setup instead.
Fee ranges and the mathThere are no other fees from us to switch. Your current agreement may carry its own notice or termination terms; read them first, and we will plan around them.
Your guests
What your guests notice
- The same listing, if you own it, with faster replies behind it: Hospitable automations with Kyle and Angelica answering what needs a person.
- A pricing model that moves with the season instead of a rate card.
- A turnover that is scheduled from the booking calendar, with a checklist for every clean.
- A host who knows the home, because we have been inside it.
Three questions
Ask every manager you interview these three questions
We will answer them right here.
- Who exactly answers the phone at 10 pm?
- Kyle or Angelica, with Hospitable automations handling the routine questions on the spot. No call center.
- Can you show me a real owner statement?
- Yes, on the takeover call. Our statements come from Hospitable, and the fee math matches the pricing page.
- What happens to the listing if we part ways?
- Nothing. It is in your account, with its reviews, from the first day to the last.
FAQ
Switching questions
What transfers when you leave a franchise manager?
Everything you own comes with you: the home, the smart lock hardware you bought, the cleaner you want to keep and, if the listing is in your account, the listing with its reviews, photos and calendar. Reviews belong to the listing, so a listing held in the franchise's own account stays with the franchise, reviews included, and we build yours fresh with your photos and a pricing model from day one. We check which case you are in on the takeover call, because it changes the plan. Pricing settings, automations and vendor relationships that live in the franchise's systems do not transfer, and ours replace them. The transition plan we write names each item and who handles it.
Do you have to wait out the current management contract?
Usually there is a notice period, and we plan around it rather than against it. Read your current agreement for the notice terms and any fees, send us the relevant pages, and we build the transition timeline so the new setup is ready when the old one ends. We never advise breaking a contract. Bookings already on your calendar are part of the plan, so guests are not caught in the switch. The takeover call is where this gets mapped out.
What does a takeover cost?
Taking over an existing listing is a one-time setup fee of $1,500 with Remote Performance or $2,000 with Full-Service. After that the fee is the same as for any other home we run: from 20 percent of net host revenue for Remote Performance and from 25 percent for Full-Service. The setup fee is due at signing, and work begins when it clears. If the listing has to be rebuilt because the franchise holds it in its own account, we tell you on the takeover call and quote the new-launch setup instead. There are no other fees from us to switch.
Who controls the listing and the payouts?
You do. The listing stays in your account, guest payments go to you, and you have the final say on house rules, minimum stays and your own use of the home. We work as a co-host with the access we need to run pricing, messaging and the calendar, so we are never holding your money. If we ever part ways, the listing and its reviews stay with you, because they were always yours. That is the difference between a co-host and a middleman.
How long is the agreement, and what are the exit terms?
The agreement has an initial term, then it continues with clear exit terms on both sides, set out in the agreement. We keep owners by performing, not by locking them in. You see the full terms before you sign, and we walk through them with you on the proposal call. The agreement also says how bookings already on the calendar are handled if either side ends it, so guests are not caught in the middle. The listing stays yours throughout, so leaving never means starting over.
Book a takeover call
Thirty minutes, by phone or video. Bring your current agreement. You leave knowing whose account the listing is in, what transfers, what it costs and when it can happen.
We never advise breaking a contract. We plan around your notice terms.