The questions owners ask

Remote Performance starts at 20 percent of net host revenue and Full-Service starts at 25 percent. The fee covers pricing, the listing, guest communication, reviews, cleaning coordination and your monthly owner statement, and Full-Service adds the local operation: the cleaner and vendor bench, inspections and emergency dispatch coordination. Net host revenue is what you actually receive after the platform's host service fee, excluding guest cleaning fees. Setup is a one-time fee that depends on whether we take over an existing listing or launch a new one. The exact percentage for your home is quoted in your Fit Review, and the math is shown on the pricing page.

Net host revenue is what you actually receive for a stay after the platform's host service fee, excluding guest cleaning fees. Our percentage applies to that number and never to taxes, security deposits, refunds or the cleaning fees that pass through to your cleaner. Pet fees count as revenue, so they are included. It matches the figures on your Hospitable owner statement, so you can check the math every month. You pay on what you receive, not on what the guest was charged.

The setup fee pays for real work delivered before the first booking: the listing build or takeover, the pricing model, photography coordination, the smart lock and supplies, the house manual and guest messaging, and compliance. It is due in full at signing, and work begins when the payment clears. Taking over an existing listing is $1,500 with Remote Performance and $2,000 with Full-Service; a new launch runs $2,500 to $3,500 with Remote Performance and $3,500 to $5,000 with Full-Service, depending on scope. Second and later listings from the same owner get 25 percent off the setup fee. It is one-time and scoped in writing before you sign.

Remote Performance runs everything that can be done from a screen and leaves the physical work to your local contact. It does not include on-site emergency response, routine property visits, supply delivery and restocking, lockout visits, handyman labor, trash and snow, waiting on site for vendors, in-person guest support or inspections beyond an optional paid visit. You name a local contact for physical response, such as your cleaner, a handyman, a neighbor or a home-watch service, or we establish one with you during setup. When a visit from us is the right answer, it is $95 per visit, agreed in advance. If you would rather we run the local operation too, that is Full-Service.

The difference buys the local operation. With Full-Service we establish and manage the cleaner and vendor bench, coordinate emergency dispatch and maintenance, oversee supplies and restocking, run quarterly quality inspections, manage local access and handle in-person troubleshooting through our field network. With Remote Performance that layer stays with you and your local contact. Both are real options, and the right one depends on whether you have someone local you trust. Complex homes, such as those with a pool, a hot tub, a dock or 6 or more bedrooms, are quoted individually in the Fit Review.

You do. The listing stays in your account, guest payments go to you, and you have the final say on house rules, minimum stays and your own use of the home. We work as a co-host with the access we need to run pricing, messaging and the calendar, so we are never holding your money. If we ever part ways, the listing and its reviews stay with you, because they were always yours. That is the difference between a co-host and a middleman.

Not above $75. Any expense over $75 needs your approval before it is spent; smaller items, such as a lightbulb or coffee filters, are handled so a guest is never waiting on a sign-off. Materials for supplies and restocking are at your cost and appear on your monthly owner statement. Larger repairs get a quote and your written yes first. You see every line, every month.

Yes. You block the nights you want, and an owner-use allowance set per property in the agreement keeps your stays and the home's earning season in balance. We ask about your own plans in the Fit Review, because peak weeks you want for yourself change the revenue estimate, and we would rather know up front. Blocking most of the peak season usually means the economics do not work for either of us, and we say so. Within the allowance, the home is yours whenever you want it.

The agreement has an initial term, then it continues with clear exit terms on both sides, set out in the agreement. We keep owners by performing, not by locking them in. You see the full terms before you sign, and we walk through them with you on the proposal call. The agreement also says how bookings already on the calendar are handled if either side ends it, so guests are not caught in the middle. The listing stays yours throughout, so leaving never means starting over.

No. Nothing material happens before a signed agreement and a cleared setup fee, which protects your home and our time. What you do get before signing is the free Fit Review: a realistic revenue range labeled as an estimate, which package fits and why, the highest-impact improvements and a clear yes, no or not yet. If you want the full workup first, the $350 Property Analysis goes deeper and is credited to your setup fee if you sign within 60 days. The listing itself is the deliverable, so it is built after you sign.

Your own short-term rental insurance covers the property, and we handle the claim work. We screen guests before they book, and when damage happens we document it, file the claim through the booking platform and coordinate with your insurer on anything the platform does not cover. We do not insure the home or its guests, and we will not tell you otherwise. A proper short-term rental policy, not a standard homeowner's policy, is one of the first things we check during onboarding. Damage claim filing and assistance is included in both packages.

We do, as part of the service. State registration, lodging and occupancy taxes and town permits are set up during onboarding and kept current for as long as we run the home. Rules differ by state and often by town, so we verify the requirements for your property before launch rather than relying on a general guide. Where a platform collects and remits taxes, we check that your listing is configured correctly, because a misconfigured listing is the most common compliance mistake we see. We are not attorneys or accountants, and we will tell you when a question needs one.

The first step is a free 30-minute Property Fit Review, and you get a one-page summary from it. Once the agreement is signed and the setup fee has cleared, a new listing typically goes live in a few weeks. The timeline depends on photography, the smart lock, the cleaner and your town's registration, and we lay it out week by week before work begins. Taking over a listing that is already live follows the same plan with fewer moving parts. No material work starts before the agreement, which protects both of us.

It is a free 30-minute call by phone or video, and you leave with a one-page fit summary. We look at the property, the market and your goals, then return a realistic revenue range labeled as an estimate, the package that fits and why, the highest-impact improvements and a clear yes, no or not yet. To prepare, have the address, the bedroom count, the home's current status and your revenue goal ready; a link to the listing helps if there is one. The review is a snapshot, not a strategy: the full comp analysis, pricing plan and compliance work come with onboarding or the $350 Property Analysis. If the home is not a fit, we say so and point you somewhere useful.

The guest gets a fast answer, and a person behind it. Hospitable automations handle the common questions on the spot, such as the door code, the wifi or the checkout time, and anything that needs judgment goes to Kyle or Angelica, not a call center. If the problem is physical, a lockout or a leak, your named local contact responds under Remote Performance, and under Full-Service we dispatch from the cleaner and vendor bench we manage for you. Every exchange is logged in Hospitable, so you can read it later. We are a small team, and we built the system so the guest never feels that.

Every night on your calendar is repriced daily with PriceLabs, using demand, season, lead time, day of week and local events, and we review and adjust the model ourselves. Minimum rates, minimum stays and gap rules are set for your home so the automation works inside limits we agree with you. New England is seasonal, with summer on the coast and the lakes, foliage in the fall and ski season in the mountains, and the model is tuned to your market's calendar. Static pricing is the most common reason a good home underearns. You see the results on your monthly statement and in our quarterly performance recommendations.

With Remote Performance, your own cleaner does the work and we coordinate every turnover through Turno, with a checklist for each one. With Full-Service, we recruit, manage and quality-control the cleaning and vendor bench ourselves, and we run quarterly quality inspections. Cleaners are scheduled automatically from the booking calendar, so a same-day turnover does not depend on someone remembering to text. Guest cleaning fees pass straight through to the cleaner; we do not take a percentage of them. If a clean falls short, we sort it out with the guest and the cleaner, not with you.

You get a monthly owner statement from Hospitable that reads like a statement, not a spreadsheet: bookings, revenue, fees, pass-through costs and your net. Every quarter we add performance recommendations: what we changed, what we would change next and why. You can also see the live calendar and reservations at any time, because the listing is in your account. Expenses over $75 appear with the approval you gave them. If a number on the statement is unclear, one of us explains it, not a help desk.

Yes. We offer furnished stays of 30 nights or more alongside short-term bookings where the home and its market suit them. The details, including who the stays are for, how they fit your calendar and how they are priced, are set per property rather than from a menu. Mid-term stays can fill the quieter months in a seasonal market, and in some cities they are the main model. Ask about it in your Fit Review and we will tell you honestly whether it fits your home.

Everything you own comes with you: the home, the smart lock hardware you bought, the cleaner you want to keep and, if the listing is in your account, the listing with its reviews, photos and calendar. Reviews belong to the listing, so a listing held in the franchise's own account stays with the franchise, reviews included, and we build yours fresh with your photos and a pricing model from day one. We check which case you are in on the takeover call, because it changes the plan. Pricing settings, automations and vendor relationships that live in the franchise's systems do not transfer, and ours replace them. The transition plan we write names each item and who handles it.

Usually there is a notice period, and we plan around it rather than against it. Read your current agreement for the notice terms and any fees, send us the relevant pages, and we build the transition timeline so the new setup is ready when the old one ends. We never advise breaking a contract. Bookings already on your calendar are part of the plan, so guests are not caught in the switch. The takeover call is where this gets mapped out.

Taking over an existing listing is a one-time setup fee of $1,500 with Remote Performance or $2,000 with Full-Service. After that the fee is the same as for any other home we run: from 20 percent of net host revenue for Remote Performance and from 25 percent for Full-Service. The setup fee is due at signing, and work begins when it clears. If the listing has to be rebuilt because the franchise holds it in its own account, we tell you on the takeover call and quote the new-launch setup instead. There are no other fees from us to switch.